Refund and Cancellation Policy

You can cancel at any time. Cancelling stops the next renewal — it does not end your access immediately. You keep everything you are paying for until the end of the period you have already paid for, and then the account returns to the free plan, where everything you made stays in your account to hear: download what you want to keep before the period ends. The month’s credits last until the end of that period; add-on credits then wait, unusable, until you subscribe again, and credits converted from a reply pack stay usable.

Where you cancel depends on where you subscribed, and this matters because we cannot cancel a subscription bought through an app store on your behalf.

Subscribed on the web: open your Account page and cancel there. It takes effect at the end of the current period.

Subscribed in the iOS app: Apple holds the subscription. Cancel in Settings on your device — your name, then Subscriptions. We cannot cancel it for you, and neither can Apple Support cancel it from our side.

Subscribed in the Android app: Google Play holds the subscription. Cancel in the Play Store under Payments and subscriptions.

If you subscribed on the web and something has gone wrong — you were charged twice, the service did not work, you meant to cancel and did not — write to support@dhun.io and tell us what happened. We would rather refund you than argue about it.

We will refund a plan payment in full within 14 days of the charge if less than 10% of that month’s credits were used, and an add-on purchase in full within 14 days if none of its credits were used. Beyond that we look at it case by case, and we will tell you plainly what we decide and why.

Web refunds go back to the original payment method through Link (Stripe), the seller of record for web purchases. Depending on your bank it can take five to ten business days to appear.

An add-on purchase does not renew and has nothing to cancel. If a purchase was duplicated, was not credited, or did not work as described, contact support with the date and receipt. We review the payment and credit records before correcting or refunding it. Do not send card numbers or banking credentials. The one-time reply pack is no longer sold; unused pack balances became credits, as the Terms describe.

A declined payment does not grant a plan or credits. Your bank or payment provider may display a temporary authorization; its release timing depends on that provider. If Stripe confirms a successful payment but your plan or credits are missing, contact us so we can reconcile it without asking you to pay again.

These policies do not limit any refund, withdrawal or other consumer rights that apply by law.

App-store purchases use the relevant store’s billing and refund process. Contact the store through its purchase history or refund support, and contact us if you need help identifying the purchase.

For iOS, request a refund at reportaproblem.apple.com. For Android, use the Play Store order history or Google Play support. Both have their own refund windows and criteria, which are theirs to set.

If a store declines a refund you think you deserve, tell us anyway at support@dhun.io. We cannot overturn their decision, but there are usually other things we can do — extending your plan, or crediting an account.

The free plan is quantity-limited rather than time-limited: 100 credits and 15 audio-processing runs. There is no clock on it. You can hear everything you make on it; downloading a result comes with a paid plan.

That is deliberate. You can find out whether the product does what you need before paying anything, which is a better arrangement for both of us than a refund conversation.

If we change the price of a plan you are on, we will tell you by email before it takes effect, and it will only apply from your next renewal. You can cancel before then and pay nothing more.